Frequently Asked Questions

Use any Start Planning link on this website to open the travel inquiry form in Google Forms. Your inquiry is generally reviewed within one to two business days. If we are a good fit, you’ll receive an invitation to schedule a complimentary 30-minute Fit Consultation.

The Fit Consultation is a relaxed 30-minute conversation where we learn about your trip, priorities, budget range, travelers, and any considerations you would like us to keep in mind. We’ll also explain the planning process and confirm whether Fox & Harbor Travel Co. is the right fit for your vacation.

The consultation does not include custom research, live quotes, detailed recommendations, reservation holds, or a formal proposal. Those begin after the appropriate planning agreement and fee are completed for Direct Clients.

A planning fee supports the personalized research, expertise, organization, and care that go into creating a vacation around your needs; not simply making a reservation.

It allows Fox & Harbor Travel Co. to provide thoughtful recommendations, guidance, reasonable revisions, booking support, deadline monitoring, and pre-travel assistance with the attention your trip deserves.

For Direct Clients, planning fees currently begin at:

• Cruise vacation planning: $49

• Disney vacation planning: $99

• Group travel planning: $250

Your exact fee is confirmed after your Fit Consultation and before research begins. It may vary based on trip length, number of travelers, rooms or staterooms, households, destinations, and overall planning complexity.

For Direct Clients, the planning fee is due after your Client Services Agreement is completed and before customized research begins.

Planning fees are separate from the cost of your vacation, supplier deposits, travel protection, and other trip expenses.

Planning fees are non-refundable once customized research or covered planning work has begun. This is because the fee pays for the professional time and expertise devoted to your trip, whether or not you ultimately book.

Eligible Avoya Live Leads are not charged a planning fee when Avoya’s applicable no-fee guarantee or host-agency rules prohibit one.

Yes. You do not need every detail figured out before reaching out. The inquiry form and Fit Consultation help us understand where you are in the process and whether our planning services are the right next step.

Absolutely. You are welcome to share mobility, sensory, neurodivergent, dietary, medical-equipment, plus-size comfort, cognitive, or other travel considerations you would like us to keep in mind.

We will make reasonable efforts to research appropriate options and communicate relevant requests to suppliers. Because accommodations and availability are controlled by each supplier, they cannot be guaranteed until confirmed by that supplier.

We can request and help research accessible rooms or staterooms, equipment rentals, dietary accommodations, and other supplier-provided services. Availability is limited and controlled by the supplier, so sharing these needs as early as possible gives us the best opportunity to help.

Not at this time. Fox & Harbor Travel Co. is currently focused on Disney destinations, cruises, and qualifying group travel so we can provide more specialized planning support.

Travel protection is strongly recommended for every trip. We can provide general information and help connect you with available options, but coverage, exclusions, eligibility, and claims are determined by the travel-protection provider.

Please review any policy carefully before purchase and direct coverage-specific questions to the provider.

It depends on your trip and supplier options. During your Fit Consultation and planning process, we’ll discuss what is included in your planning scope and any additional components you would like help coordinating.

Unless specifically listed, vacation quotes do not automatically include airfare, baggage fees, transfers, parking, gratuities, excursions, travel protection, or incidental expenses.

Routine inquiries and messages are generally answered within one to two business days.

Business hours are Monday through Thursday, 9:00 a.m.–6:00 p.m. Eastern Time, and Friday, 9:00 a.m.–5:00 p.m. Eastern Time. Weekends, federal holidays, and announced closures are reserved for limited or appointment-based availability.

Clients who are actively traveling receive priority assistance for urgent, travel-related issues. For immediate help, travelers should first contact the applicable supplier, travel-protection assistance provider, or emergency service; then notify Fox & Harbor Travel Co. using the contact information in their final travel documents.

Routine questions, future-trip requests, and general updates will be answered during normal business hours.

A reservation is confirmed only after you have approved the exact details, provided required traveler and payment information, completed any required payment, and received a valid supplier confirmation number.

Always review your confirmations and travel documents promptly to make sure names, dates, destinations, and reservation details are accurate.

I’m happy to help. Start with the travel inquiry form, and we’ll take it from there.

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